Elbow Lake Therapy Team Left to Right: Leah Stenzel, office; Anna Kotten, OT; Riley Wilson, PT; Brianna Pearson, PT; Lauren Martinson, PT; Jasey Olsen, PT (LRH)
Elbow Lake, MN – Lake Region Healthcare announced that its Elbow Lake Outpatient Rehabilitation Department has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, a global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, LRH is in the top 5% of healthcare providers in delivering outpatient rehab in the last year. “It is a reflection of the daily commitment by our physical, occupational and speech therapists to use evidence-based best practices combined with a compassionate person-centered approach to helping people rehab from illness or injury,” said the department’s Director, Angie Conklin.
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“Lake Region Healthcare is setting the standard for excellence in patient experience,” said Patrick T. Ryan, CEO and Chairman at Press Ganey. “They are leading the way by turning words into action and creating a culture where every interaction is an opportunity to make a positive impact. It’s clear they’re committed to making a difference.”
“We are extremely proud of the Elbow Lake therapies team for this achievement. They consistently achieve positive patient satisfaction ratings and outcomes and truly treat patients like family,” said LRH CEO Kent Mattson. “Our region is fortunate to have access to the entire team of 56 highly trained physical, occupational and speech therapists and assistants, with 7 of those located in Elbow Lake.”
A pediatric therapy gym has recently been added in Elbow Lake and many specialty therapies are offered in the department including FEES swallow testing, SOS feeding for pediatrics, hand therapy, concussion management, driver rehabilitation, BFR, Astym and more.
Story courtesy of Lake Region Healthcare.
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